We are committed to train our students to industry standards.

We will clearly advise prospective Students on pre-requisites and requirements applicable to the various courses.

We are committed to protect Students against non-conformance to course guidelines.

All prospective Students will enter into a Standard Student Contract with our school upon confirmation on enrolment into the courses.

Under the Student Protection Scheme, a ll International Students will need to purchase a Student Tuition Fee Insurance with a CASE - e ndorsed insurance company. Local Students can opt-in to this scheme.

All Students’ particulars obtained are solely for the purposes of completing course submission.

We will seek consent from Students should their particulars be used for purposes other than internal marketing and billing purposes.

We will ensure that the Student information is kept confidential at all times.

We are committed to the accuracy of charging our Students.

The exact amount of tuition fees and non-tuition fees (including security deposits if any) , the payment terms, refund policy and transfer / withdrawal policy relating to the course will be clearly specified in the Standard Student Contract.

Method of payment for all other fees will be in Singapore Dollar. Types of payment accepted include cash, NETs, credit cards, TT and cheques.

We will issue receipts to acknowledge down payments and all payments.

Any discounted prices for selected courses shall be prominently displayed and communicated to the Students.

For any promotions introduced, the period for which the promotion is valid shall be clearly stated.

Our staffs shall not engage in unethical sales tactics to mislead the students.

Students are encouraged to report any unethical incidence to the management immediately.

All applicants must be above 15 years old.
All applicants must be able to speak English

Student's Pass Application
We undertake to use best efforts to assist the Student if he/she requires a Student's Pass from the ICA.

This includes, without limitation, providing the Student with advice on obtaining such pass, verifying the Student's enrolment and immigration status, and doing all such things as may be necessary to procure the Student's Pass on behalf of the Student

Refer to ICA website for more information: www.ica.gov.sg

Student's Pass Not Transferable
The Student's Pass issued is not transferable and will expire upon the Student ceasing to be our student.

We are under an obligation to inform the ICA of the Student's withdrawal from, or completion of his/her course of study with us, and the Student shall deliver to us, within 7 days of the Student ceasing to be a student of our school, the passport and Student's Pass of the Student for cancellation of the Student's Pass.

Withdrawing from our school
A Student who withdraws from our school to enroll with another school shall be deemed to have withdrawn from the course and the Refund policy shall apply.

Students feedback / complaints are to be documented using the Student Feedback / Complaint Form.

Note: Feedback / complaints received from email shall be managed using email correspondence.

The responsibility of staffs to ensure Student Feedback / Complaint are properly handled are define in the Student Feedback / Complaint Form to ensure effectiveness in resolving the issues that were raised.

The school will keep complainant informed of the status of the complaint investigation.

Initial respond to a complaint by the school should be within 2 days upon receipt.

The school shall resolve complaints within a maximum of 21 days upon receipt of the complaint.

a. A Feedback / Complaint Investigation Report - Student will be submitted to the student

In the event that the Student and the School are unable to resolve the dispute in accordance with the grievance procedure above, the Student and the school shall refer the dispute to the CASE Mediation Centre for mediation prior to instituting any legal action or proceedings.

a. The Student and the school hereby agree to such procedures and to pay such fees as the CASE Mediation Centre may prescribe from time to time for the purpose of resolving their dispute.

Withdrawal by student: (withdraw, transfer or change course)

Request for transfer / withdrawal must be made in writing and submitted together with supporting documents to the school.

A Student who withdraws from our school to enroll with another school or transfer to another course within the school, shall be deemed to have withdrawn from the course.

Our refund policy:

If the school terminates the Course for any reason prior to the completion of the Course , t he school shall within 14 days after receiving the Student’s notice of withdrawal refund to the Student the entire amount of the Tuition Fees and Deposit; and the Non-Tuition Fees and/or Additional Fees.

Under the Student Protection Scheme, a ll International Students will need to purchase a Student Tuition Fee Insurance with a C ASE -Endorsed Insurance Company . Local Students may opt-in to this scheme in the Standard Student Contract (LOCAL).

The SPS serves to protect the students’ fees in the event the school is unable to continue operations due to insolvency, and/or regulatory closure. Moreover , the SPS protects the students if the school fails to pay penalties or return fees to the student arising from judgments made against it by Singapore Courts.

For more information on Student Protection Scheme and Escrow Accounts, please visit the website http://www.case.org.sg/casetrust5.htm

Click here to view Master Insurance Policy

Operating Hours
Monday to Friday 9.00 am to 6 .00 pm
Saturday 9.00 am to 1.00 pm

Contact information
Address: 1 Selegie Road Paradiz Centre #04-06 Singapore 188306
Main Line : (65) 63399118
By Fax: (65) 63392884 `
By E-mail: academy@cosmoprof.com.sg

Transportation - MRT and Bus Service

Nearest MRT: Dhoby Ghaut