Our diploma courses are registered with the Committee for Private Education (CPE). We will ensure that all prospective diploma course students go through pre-course counselling before enrolment. We are committed to ensuring that our marketing materials are accurate and consistently updated to reflect accurate information.
During the enrolment process, students are required to sign the standard student contract and advisory note issued by CPE.
All personal data shall be kept strictly confidential. We undertake not to divulge any of your personal data to any unauthorized third parties.
All course fees, exam fees, refund policy are stated in the standard student contract. Receipts will be issued for all payment.
Cosmoprof Academy Pte Ltd subscribed to the Industry Wide Course Fee Protection Scheme as stipulated by CPE.
Request for withdrawal must be submitted in writing to the school. Our refund policy for withdrawal without cause:
More than 21 days before the Course Commencement Date.
Before, but not more than 10 days before the Course Commencement Date.
After, but not more than 3 days after the Course Commencement Date.
More than 3 days after the Course Commencement Date
The school will acknowledge receipt of the written refund request within 3 working days. Upon receipt of refund request, school will compute the refund amount. If the student is eligible for refund, the school will process the refund cheque and issue it to the student within 14 days from the receipt of written refund request.
If the school terminates the course for any reason prior to completing the course, the school will refund the full course fees and examination fees to the student.
Transfer to another course is not allowed.
Students who are absent for more than 25% of lessons will be deemed as withdrawn from course.
Course transfer is not allowed. In the event that a student wishes to formally withdraw from course, he / she can inform the school in writing.
School will assume that student has withdrawn from course if he / she has been absent for more than 25% of lessons.
Deferments are not allowed for students who have started their course.
Students who have not started on their course may submit deferment request in writing to school, at least 2 days in advance of their course commencement date.
Refund requests must be made in writing. Refunds are processed according to school refund policy.
Students who do not meet the minimum attendance requirements due to absenteeism or medical leave will be required to fulfill attendance requirements and pass the examination before they can graduate.
Students who have to extend their course and require additional lessons to fulfill the attendance requirement will have to pay an additional fee of 20% of the original course fee.
Students must fulfill the minimum attendance requirement before they are allowed to participate in examination.
The student may be suspended from class in the following circumstances:
Disciplinary issues such as frequently using vulgarities / quarrelling / smoking in class
Frequent absenteeism without valid reasons
Students should attend all lessons. Regular and punctual attendance is necessary to fully benefit from the course. Students who are present should sign in their class attendance in our attendance records.
Students are not allowed to sign on behalf of other students. Students, who are absent due to medical reasons, must provide medical certificates.
The minimum class attendance for makeup artistry course students is 75% for students.
The minimum class attendance to undertake CIBTAC examination for beauty therapy course students as required by CIBTAC is 90%.
Students, who do not meet the attendance requirement due to absence or medical leave, will have to attend replacement lessons and meet the minimum attendance requirement, before they can participate in the examination.
Replacement lessons are chargeable at 20% of the original course fee.
Replacement lessons are subjected to bookings and availability, and may be conducted out of your regular school lesson hours.
Students who require replacement lessons must book for replacement lessons by sending an email to firstname.lastname@example.org. * (Subject to availability and scheduling)
Students who require replacement lessons to meet the minimum course Attendance Requirement may have to extend their course, and will not be able to complete the course in tandem with their course mates.
Whilst replacement lessons are in progress, students who require replacement lessons should attend their regular lessons in order not to fall further behind.
Students who are absent due to medical reasons must provide medical certificates.
Students who are absent during assessments may not be given a retest.
Students who are absent during examination, must register and pay for the examination fee again.
Students are to be responsible for the timely submission of their assignments.
Students should be punctual in reporting in for their lessons.
Students who are late may cause disruption to the progress of the lessons.
Students, who are late, by more than 30 minutes from the start of the lesson time, will be marked as “Absent”.
A student may have his / her course terminated for the following:
Frequent absenteeism – more than 50% of classes
Disciplinary issues such as using vulgarities / fighting / smoking / stealing / disruptive behavior in class. No improvements after three warning letters.
Students taking the CIDESCO / CIBTAC courses will be required to participate in the school assessment one month prior to taking the external examination.
CIBTAC examinations take place in January, April, July and November. The CIDESCO examination takes place in March / April yearly.
Students taking the Cosmoprof makeup artistry courses will be required to participate in the course assessment conducted one month before the end of the course.
For courses with the makeup portfolio module, it is a requirement for students to complete their portfolio before they can graduate.
Students who wish to lodge an appeal to CIBTAC / CIDESCO must submit their appeal in writing through the school.
Complaints / appeals to CIBTAC must be submitted in writing within ten working days of an incident. Please note that complaints and appeals received beyond ten days of the incident will not be considered by CIBTAC.
Complaints / appeals to Cosmoprof Academy for Cosmoprof‘s makeup artistry courses must be submitted in writing within 14 working days of the incident. Complaints and appeals received beyond fourteen days will not be considered.
Students may submit their appeals in writing via email to the school’s email, email@example.com or handing their appeal letter to the school reception counter, or by post to the school address.
Students may submit their feedback via email to the school to email: firstname.lastname@example.org. The school will acknowledge thee feedback within 3 days. The school will investigate on the feedback and target to resolve the issue within 21 days.
Student satisfaction survey is conducted at the end of the course.
Students are able to provide their feedback anytime by sending an email to the school or completing the Student Feedback / Complaint Form available at the school reception.
Students who wish to lodge an appeal to review their examination results must submit their request in writing to the school within 7 days upon release of results.